Questions, answered.

Nothing. Shipping is free on every order, anywhere in India.

There is no minimum order value, and the price you see on the piece is the price you pay.

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We ship within 24 hours. It reaches Mumbai in 1-2 working days and the rest of India in 4-7.

For a date, enter your pincode under "When will it arrive?" on any product page.

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Send your order number to us on WhatsApp and we'll tell you where it is.

Your order number is in the confirmation you received after paying.

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Message us on WhatsApp as soon as you can, with your order number.

If it has not left the studio yet, we'll do our best to change the piece, the size or the address for you.

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Yes. Choose cash on delivery at checkout and pay when the parcel reaches you.

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UPI, debit and credit cards, netbanking, and cash on delivery.

Online payments go through Razorpay's secure checkout.

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Yes. Online payments are handled by Razorpay, so your card or UPI details go to them, not to us.

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Yes, within 7 days of delivery, if the piece is unused and in its original box.

To start, send your order number on WhatsApp and tell us what you would like instead.

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Send us a photo of the piece and the parcel on WhatsApp, with your order number, and we'll put it right.

It helps to keep the box and packing until it is sorted.

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Yes: 6 months on the finish.

If something about a piece does not hold up the way it should, message us with a photo and your order number.

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Yes. Every Zoci piece is 925 sterling silver.

That means 92.5% pure silver and 7.5% other metals, usually copper. Pure silver on its own is too soft to wear every day; the alloy keeps a clasp shut and a ring round.

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No. They are 925 sterling silver with a gold tone or rose gold tone finish.

The silver underneath is the same in every piece. The finish is the colour, and each product page says which one it has.

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Over time, a little, and that is natural for real silver. A silver polishing cloth brings the shine back in a minute.

Air, moisture, perfume and lotions speed it up, so the habits below keep it bright for longer.

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Put it on last, take it off first, and store it closed.

• Put it on after perfume, lotion and hairspray.
• Take it off before a bath, a swim or the gym.
• Wipe it with a soft dry cloth after wearing.
• Keep it in its box or a zip pouch, away from air and moisture.

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Better not. Water, soap and chlorine dull silver and its finish, so take it off before a bath or a swim.

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Use our ring size guide: place a ring you own on the screen, or measure your finger, and it gives you the size.

Still unsure? Send us a photo of a ring that fits on WhatsApp.

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The size guide shows bracelet sizes against your wrist and where each chain length sits on the neck.

Some bracelets have an adjustable slider; the product page says so when they do.

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Exchange it for another size within 7 days of delivery, unused and in its box.

Message us on WhatsApp with your order number and the size you need.

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Yes. Add a gift note in your bag before checkout and we'll include it with the piece.

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It arrives in a ZOCI gift box, ready to give.

Add a gift note in your bag and we'll tuck it inside, free.

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Yes. Enter their name and address as the delivery address at checkout.

If you pay online, they will not be asked for money at the door.

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